State Farm® Insurance Agent Shannon Best
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Dawn Henslee
February 24, 2026
"I had the pleasure of working with Chris when, as a new POA for my sister, I was attempting to confirm mortgage insurance and add auto insurance. With my sister being unable to really assist me, Chris demonstrated professionalism and patience while working to provide me with the information I needed and to assist me in obtaining the auto insurance. Chris bundled the policies which provided my sister with a substantial savings. Friendly, professional, and helpful."
"Thank you, Dawn for providing feedback from working with Chris! He is a great asset to our team, and we are always willing to help. "
Vondell Dorsey
February 20, 2026
"This is an amazing insurance company. They work with you on the day of your payment. They give you time to get your payment before they cancel your policy. They are the night est people that I have ever worked with. I would"
"Thank you, Vondell! I am happy to hear our service team provides you with the best communication possible. We strive to make sure all our customers have to most up to date information on their payments and details of their coverage!"
Ryan Reidel
February 8, 2026
"I can’t say enough great things about Shannon Best and her agency. Shannon is hands-down one of the friendliest, kindest, and most efficient insurance professionals I’ve ever worked with.
I’ve known Shannon for close to 20 years, and while she is absolutely a friend, she is nothing but a true professional when it comes to being my insurance agent. She’s knowledgeable, responsive, detail-oriented, and always makes the process feel easy and stress-free. She explains things clearly, follows through quickly, and genuinely looks out for your best interests.
It’s rare to find someone who combines expertise with such a personal, caring approach — and Shannon does it effortlessly. If you’re looking for an insurance agent who is trustworthy, sharp, and an absolute pleasure to work with, I couldn’t recommend her more highly."
"Thank you so much, Ryan for this incredibly thoughtful review.
I’m grateful for the confidence you place in our agency, and it’s always our goal to make the insurance process clear, smooth, and genuinely supportive.
We are honored to serve friends and customers, old and new. I look forward to working together for many years to come."
Justin Brewer
February 5, 2026
"Quick efficient and attentive treatment while being informative"
"Thank you, Justin! Happy to hear that we met your expectations and look forward to being here for anything you need for insurance and financial services!
"
Jim Rosing
January 22, 2026
"This was my annual review of my coverages. I had questions, I got answers. I had concerns, I got recommendations.
Thanks Shannon."
"Hi Jim, it was wonderful connecting with you for your annual policy review! It is always a good feeling to know you are properly protected. We will always be here for any questions or concerns that come up. Thank you for being a valued customer of Shannon Best State Farm!"
S B
January 20, 2026
"I had an excellent experience with State Farm Insurance especially Shannon Best, who guided me to the correct department and helped ease my stress by clearly explaining how to connect with Roadside Assistance. Her support and professional approach made the entire process smooth and reassuring. The Roadside service was prompt and arrived right on time, which was a huge relief in a stressful situation. The personnel were extremely courteous, professional, and respectful from start to finish. They explained everything clearly, handled the issue efficiently, and made sure I was safe and comfortable throughout the process.
This experience truly showed me how much State Farm values its customers. Reliable, professional, and kind service like this makes a big difference. I am very grateful and highly recommend State Farm to anyone looking for dependable and outstanding support when they need it most."
"Thank you so much for the kind words! Being able to deliver our promise on a bad day is one of the best parts of our job. We appreciate you sharing your experience 🤩"
Dr John Slate
January 2, 2026
"Glad to be back to State Farm and have an agent"
"Thank you, John! It’s great to have you back. We look forward to providing you 5 star service! "
Hunter Shay
December 31, 2025
"Hannah made my home insurance experience exceptionally smooth from start to finish. She was consistently kind, highly knowledgeable, and took the time to clearly explain the policy in a way that made me feel confident and well-informed. Her professionalism and attention to detail immediately put me at ease, and she guided me through the process with care and efficiency. Thanks to Hannah, securing home insurance felt seamless and stress-free, which made my new home purchase even more exciting. I highly recommend working with her."
"Thank you for the wonderful review of Hannah. She definitely goes above and beyond to educate our customers on options for the best protection! Happy to hear she was able to assist you! "
Craig Watkins
December 18, 2025
"It's nice to experience outstanding customer service these days! Thank you team!"
"Thank you, Craig. We appreciate being your local resource for all things insurance! Wonderful to hear our team is delivering excellent service. "
Miguel Rabsatt
December 17, 2025
"Amazing agent to have I’ve been connected State Farm for over 5 years"
"Hi Miguel, thank you for the wonderful review. Honored to be your agent all these years and look forward to many more years of working together for all your insurance needs! "
Makayla Manes
December 4, 2025
"They have great rate options available and take the time to walk you through the details to make sure you're getting the right plan."
"Thank you, Makayla! We pride ourselves on making sure your coverages match your needs. We appreciate you taking the time to review your policy with us & being a valuable part of Shannon Best State Farm "
Rahmanullah Sediqi
November 19, 2025
"Nice and good"
"Thank you, Rahmanullah! We appreciate you leaving a great review. Our team looks forward to providing you excellent service!"
AARAS QARAWLOOS
November 12, 2025
"Great customer service"
"Thank you. Aaras! Glad to hear that we continue to meet all your insurance service needs. We appreciate your business. "
Shamiah Monet
November 4, 2025
"I have enjoyed my time with Shannon Best. She is very communicative, always calls back if she is not available and provides great customer service whenever I have a question! I have been with her for three years and counting."
"Thank you, Shamiah for being a loyal customer. Happy to hear we continue to deliver our promise to you by providing great service. "
Ryan Flora
November 4, 2025
"Great experience working with Shannon. Very knowledgeable and professional!"
"Thank you, Ryan. It’s been a pleasure working with you. "
Alicia G
October 22, 2025
"The team was able to help me so quickly and get me through a stressful time with ease. Thank you!"
"Thank you, Alicia! Glad we could help you out in your time of need. That what a good neighbor agent is all about!"
Evan DeWalt
October 15, 2025
"Shannon was great! I just moved to the area and got my renters insurance changed to my new apartment and it was a quick and very friendly and painless experience. I would definitely recommend going to her for any insurance needs!"
"Thank you, Evan! Welcome back to Columbus. We appreciate you choosing us for your insurance needs. "
Michael Holden
September 10, 2025
"Ken Dickens was easy to work with. No additional pressure to up sales additional products."
"Thank you, Michael. Glad we could protect your insurance needs. Appreciate you choosing Shannon Best State Farm!"
Candy Kraus
August 26, 2025
"Shannon is wonderful! She is very responsive and helpful. I had to make a lot of changes recently and she made it very easy."
"Thank you, Candy! It was our pleasure making sure the coverages fit your needs. Look forward to helping your family for years to come! "
Sara Goff
July 31, 2025
"Ken was very helpful."
"Thank you, Sara for your great review! We appreciate your support."
Jesse Duncan
July 31, 2025
"Great customer service and not too pushy like many other insurance companies!"
"Thank you, Jesse! It was wonderful talking with you today. Looking forward to providing excellent service through all your new life events. "
Barbara Piwonka
July 14, 2025
"Thanks for your help, State Farm!
Shannon Best is very professional,
answered all my questions! I am a satisfied customer."
"Welcome to Shannon Best - State Farm, Barbara! We are thrilled to know Ken provided a great experience while switching your polices to our office."
bonnie dickens
July 10, 2025
"Great service!"
"Bonnie, we appreciate your review. 5 star service is always our goal! "
Eric Bosley
July 7, 2025
"Have had a great experience here overall. Recently Shannon updated my car insurance over a weekend to make sure I had the coverage I wanted right away. Really impressed!"
"Thank you, Eric for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! "
Aayush Kumar
July 2, 2025
"Five stars overall!"
"Thank you, Aayush. We appreciate your confidence in our local agency and look forward to being your resource for all things insurance! "